In order to make a change, the customer must contact our company. The customer has the right to return the product within 14 days from the day of receipt to the same company that received it (otherwise the customer is charged the additional costs of the respective company) The product must be in its original condition without any wear, otherwise the company reserves the right to take legal action with a claim for compensation. Change costs cost €3. Product returns, Refunds are made within 15 days from the day of receipt of the product from our company. In the case of a refund, the transport costs of sending and returning, which cost €1.99 for sending and €3 for returning, are not refunded. Refunds are made through Alpha Bank to a bank account provided by the customer.